Privacy Policy

Last Updated: December 2025

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

1. Introduction

ITKX Technologies ("we", "us", "our", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Information You Provide Directly:

  • Contact information (name, email, phone number, address)
  • Account credentials and profile information
  • Service preferences and payment information
  • Communications and support requests
  • Any other information you voluntarily submit

Information Collected Automatically:

  • Browser and device information
  • IP address and location data
  • Cookies and tracking technologies
  • Usage patterns and analytics data

3. How We Use Your Information

We use collected information for the following purposes:

  • Providing and improving our services
  • Processing payments and transactions
  • Sending administrative and promotional communications
  • Analyzing usage patterns and troubleshooting
  • Complying with legal obligations
  • Protecting against fraud and security threats

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

  • Service providers who assist in our operations
  • Legal authorities when required by law
  • Business partners with your explicit consent

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, and disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your information
  • Opt-out of marketing communications
  • Data portability

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser, though this may affect functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children. If we become aware of such collection, we will take steps to delete the information immediately.

10. Facebook Integration and Data

Facebook Login and Platform

If you choose to connect your account using Facebook Login or interact with our services through Facebook, we may collect:

  • Your Facebook profile information (name, email address, profile picture)
  • Any information you've made public on Facebook that you authorize us to access
  • Facebook User ID and access tokens

How We Use Facebook Data

Data obtained from Facebook is used solely for:

  • Creating and managing your account
  • Providing personalized services
  • Communicating with you about our services
  • Complying with Facebook's Platform Policy

Your Control Over Facebook Data

  • You can revoke our access to your Facebook data at any time through your Facebook settings
  • You can request deletion of your data through our Data Deletion page
  • We do not share your Facebook data with third parties except as required by law
  • We comply with Facebook's Data Use Policy and Platform Terms

Facebook Permissions

We only request the minimum permissions necessary to provide our services. You can review and modify permissions through your Facebook App Settings at any time.

11. WhatsApp Message Storage and Processing

WAPP Service Data Collection

When you use our WAPP (WhatsApp Business Messaging) service, we may collect and process the following types of data:

  • WhatsApp Business account information and phone numbers
  • Message content, timestamps, and delivery status
  • Contact information of message recipients
  • Message templates and automated response configurations
  • Campaign performance and analytics data
  • User interaction patterns and engagement metrics

Message Storage and Security

We implement strict security measures for WhatsApp message data:

  • Encrypted Storage: All message data is stored using industry-standard encryption (AES-256)
  • Limited Access: Only authorized personnel can access message data for technical support purposes
  • Secure Infrastructure: Data is stored on secure, monitored servers with regular security audits
  • No Content Analysis: We do not analyze message content for advertising or marketing purposes
  • Backup Security: All backups are encrypted and stored in secure, geographically distributed locations

Message Data Usage

WhatsApp message data is used exclusively for:

  • Delivering messages through the WhatsApp Business API
  • Providing analytics and reporting on message performance
  • Technical support and troubleshooting services
  • Compliance with WhatsApp Business API terms and policies
  • Improving service reliability and performance

Message Retention Policy

We maintain specific retention periods for different types of WhatsApp data:

  • Active Messages: Stored for up to 90 days for delivery and support purposes
  • Analytics Data: Aggregated, anonymized metrics retained for up to 2 years
  • Error Logs: Technical logs retained for 30 days for troubleshooting
  • Account Data: Business account settings retained while service is active

WhatsApp Data Rights and Controls

You have the following rights regarding your WhatsApp message data:

  • Data Access: Request copies of your stored message data and analytics
  • Data Deletion: Request immediate deletion of all message data
  • Data Portability: Export your message templates and contact lists
  • Processing Restriction: Temporarily suspend message processing
  • Opt-out Options: Disable specific data collection features

Third-Party Sharing of WhatsApp Data

We do not share WhatsApp message content with third parties except:

  • When required by law or valid legal process
  • With your explicit written consent
  • For technical infrastructure providers under strict data processing agreements
  • In anonymized, aggregated form that cannot identify individuals

WhatsApp Business API Compliance

Our WAPP service fully complies with:

  • WhatsApp Business API Terms of Service
  • Meta (Facebook) Business Terms and Data Policy
  • General Data Protection Regulation (GDPR) requirements
  • Local data protection and privacy laws
  • Industry best practices for message service providers

Data Breach Notification

In the event of a security incident affecting WhatsApp message data:

  • We will notify affected users within 72 hours of discovery
  • Relevant authorities will be informed as required by law
  • We will provide detailed information about the incident and remediation steps
  • Additional security measures will be implemented to prevent recurrence

12. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by:

Upon receiving a valid deletion request, we will delete your data within 30 days, except where retention is required by law.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

14. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at [email protected] or visit our contact page.

Data Protection Officer: [email protected]

Data Deletion Requests: Data Deletion Instructions